Welcome to the 2025 Archived CMS Updates


Top Medicaid-specific “must-know” items from 2025

  • What matters most

    • Utah’s Coverage & Reimbursement Lookup Tool has PRISM updates, but Utah explicitly warns there are inconsistencies and that provider manuals are the source of truth.

    • The Legacy fee schedule tool is not current after PRISM (it’s only functional for payment dates on/before March 10, 2023).

    Your compliance takeaway

    • For 2025 rates, use the official Fee Schedule Download Tool (CSV) and cross-check policy in manuals.

    Practice tools to provide

    • “Fee Schedule Verification Log” (code, DOS, PAC/provider type, verified-by, evidence saved)

    • “Lookup tool screenshot protocol” (save proof of verification in chart)

  • What matters most

    • Utah Medicaid’s PT/OT manual states prior authorization is required for more than 20 sessions per calendar year.

    Your compliance takeaway

    • Practices need a real-time visit counter + PA trigger to avoid retro-denials/recoupments.

    Practice tools to provide

    • “PT/OT Session Count Tracker (Calendar Year)”

    • “PA Request Checklist + Medical Necessity Packet Cover Sheet”

  • What matters most

    • Utah Medicaid reiterates that PA is required for certain covered services and directs providers to use the Coverage & Reimbursement Lookup Tool to determine whether a code requires PA, with process details in the General Information manual.

    Your compliance takeaway

    • “Covered” ≠ “no PA.” Your workflow must explicitly verify PA requirement per CPT + DOS.

    Practice tools to provide

    • “PA Determination Worksheet” (CPT → PA required? → evidence saved → auth #)

    • “Front desk benefit verification script + billing handoff”

  • What matters most (Utah Medicaid)

    • Utah Medicaid bulletins and guidance include direction on services delivered via audio-visual and audio-only telehealth (this is the area that changes and causes denials).

    Your compliance takeaway

    • Every telehealth therapy note should document:
      modality (A/V vs audio-only), patient location, provider location, consent, and clinical appropriateness, plus correct POS/modifier rules per payer guidance.

    Practice tools to provide

    • “Telehealth Modality Documentation Template”

    • “Telehealth Consent Form”

    • “Telehealth Billing Checklist (POS/modifier/CPT eligibility)”can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • What matters most

    • Utah Medicaid’s Hospital Services manual states inpatient intensive physical rehab is intended to provide therapy to allow function without avoidable follow-up outpatient therapy, and it flags outpatient therapy requests after inpatient rehab when maximum therapy wasn’t provided (with EPSDT/special program exceptions).

    • Separate inpatient rehab guidance (archived but still informative) notes PA is required for inpatient rehab services.

    • Utah Administrative Code also describes inpatient rehab coverage limits (e.g., “one time per …” language appears in rule text).

    Your compliance takeaway

    • If you’re a facility discharging to outpatient PT/OT, you need a clean discharge therapy summary (what was provided inpatient and why outpatient is still medically necessary).

    Practice tools to provide

    • “Inpatient Rehab → Outpatient Therapy Transition Justification Form”

    • “Discharge Therapy Summary Template (inpatient minutes/services provided + remaining deficits)”

  • What matters most

    • Utah’s rehabilitative mental health/substance use manual (archived) describes how many members must receive inpatient/outpatient mental health services through the PMHP contractor for their county.

    Your compliance takeaway

    • For behavioral health “therapy services,” coverage and billing compliance may depend on PMHP enrollment/rules (not just CPT correctness). This is a big denial driver.

    Practice tools to provide

    • “PMHP Eligibility & Routing Checklist” (county → PMHP → authorization/contact notes)

    • “Provider credential & enrollment verification log”

The top “most important” Medicaid compliance rules to teach staff


Fee schedule verification is date-of-service specific

PT/OT >20 sessions/year requires PA — track sessions continuously.

Telehealth requires modality + consent + correct billing configuration, and audio-only vs A/V must be clearly supported.

Inpatient rehab and outpatient follow-up must be defensible and aligned with hospital/manual expectations.

2025 CMS Articles


CMS MM13933 — OPPS January 2025

  • CMS MM13933 introduces OPPS payment, code, and pricer logic updates effective January 2025, with additional retroactive corrections beginning April 2025.

    These changes directly affect:

    • OPPS billing locations

    • PHP & IOP program classification

    • Caregiver training services

    • APC assignments & status indicators

    • Drug & injection billing under OPPS

    Why this matters:
    Incorrect location capture, service mapping, or code usage can result in:

    • Claim denials

    • Underpayments

    • Retroactive recoupments

    • Failed audits due to documentation mismatch

    This toolkit converts CMS guidance into role-specific, plug-and-play tools so staff can implement changes without re-reading CMS transmittals.

  • This resource provides operational guidance based on CMS publications and does not constitute legal advice. Practices should consult legal counsel for interpretation specific to their organization.

    Use button’s below

  • ☐ Add Billing Location Intake Add-On to intake workflow
    ☐ Distribute Provider Service Mapping Note to clinicians
    ☐ Update billing desk references
    ☐ Confirm OPPS drug billing applicability
    ☐ Complete compliance acknowledgement
    ☐ Begin monthly OPPS QA checklist reviews

  • Effective Date:
    📌 January 1, 2025 — CMS OPPS payment, coding, and policy changes go into effect for Medicare outpatient claims. Medicare

    Implementation Date:
    📌 January 6, 2025 — Date CMS instructs MACs to begin applying changes operationally. Medicare

    Retroactive Corrections:
    CMS may issue quarterly I/OCE corrections retroactive to January 1, 2025 (e.g., code status changes corrected later).

  • Who this applies to:
    ✔ All providers billing Medicare Fee-for-Service outpatient hospital claims nationwide (Medicare Part A OPPS). Medicare

    CMS OPPS changes do not vary by state — they apply uniformly across all states and territories for OPPS claims. Medicare

    Note: Individual MACs may publish contractor-specific instructions but the CMS policy baseline is national.

  • What Areas the Update Covers

    Major CMS Update Areas in MM13933:
    ✔ Coding updates and new HCPCS/CPT codes Centers for Medicare & Medicaid Services


    ✔ Device
    pass-through status changes Centers for Medicare & Medicaid Services


    ✔ APC (Ambulatory Payment Classification) changes Centers for Medicare & Medicaid Services


    ✔ Drug and biological payment logic & ASP updates Centers for Medicare & Medicaid Services


    ✔ OPPS pricer logic updates Medicare

  • Item descrCMS MM13933 (CR 13933) standardizes OPPS billing, APC group, coding, and drug/biological payment updates effective January 1, 2025 for all Medicare outpatient hospital claims nationwide, with implementation beginning January 6, 2025.

Claim Review Checklist
Drug/Injection Billing Check
Practice Compliance Agreement
Billing Location Intake Add-On
Billing Code & Status Check
Provider Service Mapping Note
Full article

Medicare & Mental Health Coverage

MLN1986542 — April 2025

    • CMS reaffirmed and clarified covered outpatient mental health and SUD services

    • Intensive Outpatient Programs (IOP) are explicitly included as a covered outpatient level of care

    • Reinforced the distinction between:

      • Coverage eligibility

      • Payment approval based on medical necessity

    • Clarified provider, setting, and documentation expectations for outpatient mental health services

    Key takeaway:
    IOP is clearly covered, but coverage alone does not guarantee payment—documentation and level-of-care justification are critical.

  • This guidance applies right now if your practice:

    ☐ Provides outpatient mental health or SUD services
    ☐ Operates or plans to operate an IOP
    ☐ Bills high-frequency therapy services
    ☐ Has experienced level-of-care denials
    ☐ Bills Medicare, Medicaid, or managed care (Optum)

    Operational impact

    • Practices must clearly differentiate:

      • Standard outpatient therapy

      • IOP

      • PHP/inpatient levels of care

    • Documentation must justify why IOP is required, not just that services were provided

  • A. Service Structure

    ☐ IOP services are structured and scheduled
    ☐ Frequency and intensity align with IOP standards
    ☐ Services are delivered in an approved outpatient setting

    B. Clinical Documentation

    ☐ Diagnosis supports mental health or SUD treatment
    ☐ Functional impairment is documented
    ☐ Medical necessity supports IOP vs routine outpatient care
    ☐ Treatment plans reflect IOP intensity
    ☐ Progress notes justify continued level of care

    C. Billing Alignment

    ☐ CPT/HCPCS codes match level of care
    ☐ Services billed align with documentation
    ☐ No misclassification of routine therapy as IOP

    • April 2025

      • CMS published updated MLN guidance consolidating coverage expectations

    • Applies to current and ongoing outpatient mental health services

    • Auditors use this guidance as a reference standard during reviews

    Important:
    This guidance is often applied during audits even when reviewing claims billed earlier in the year.

    • CMS guidance applies nationally

    • State Medicaid programs and managed care plans often:

      • Mirror Medicare coverage logic

      • Apply stricter medical necessity standards

    • States may impose additional requirements for IOP authorization or documentation

    Utah / Managed Care Note

    • IOP is a high-audit-risk service

    • Medical necessity and level-of-care justification are commonly challenged

  • ☐ Outpatient mental health services
    ☐ Substance use disorder treatment
    ☐ Intensive Outpatient Programs (IOP)
    ☐ Provider eligibility
    ☐ Level-of-care determination
    ☐ Documentation requirements
    ☐ Audit defensibility
    ☐ Coverage vs payment distinction

  • The April 2025 CMS “Medicare & Mental Health Coverage” update confirms that IOP and other outpatient mental health services are covered, but emphasizes that payment depends on medical necessity, service structure, and documentation quality.

    Practices providing IOP or high-intensity outpatient services should expect heightened audit scrutiny, particularly around level-of-care decisions.

  • Utah Medicaid publishes official billing rules and reimbursement rates through its:

    • Coverage and Reimbursement Lookup Tool

    • Provider Manuals

    These resources define which CPT/HCPCS codes are covered and how they are reimbursed.

  • Providers and billing teams should use these tools to:

    • Verify CPT code coverage before billing

    • Confirm reimbursement eligibility

    • Review documentation and policy expectations

    • Validate service limitations and exclusions

    These tools serve as Utah Medicaid’s authoritative billing reference.

  • ✔ Verify CPT/HCPCS code coverage before billing
    ✔ Review provider manual policy for therapy services
    ✔ Confirm telehealth eligibility when applicable
    ✔ Maintain documentation consistent with policy guidance
    ✔ Re-check codes when policy updates are released

  • Fee schedules and manuals are updated periodically. Providers are responsible for following the most current version at the time of service.

  • Applies to all Utah Medicaid outpatient therapy claims.

    • Coding accuracy

    • Reimbursement forecasting

    • Denial prevention

    • Audit defense

    • Policy interpretation

  • Utah Medicaid billing rules and reimbursement are governed by official fee schedules and provider manuals. Providers must verify coverage and coding accuracy using Utah Medicaid’s lookup tools to remain compliant.

When this Applies to You
Internal Self check
Billing & Coding Guardrails
Documentation Alignment Guide
IOP Medical Necessity Guide
Justification of care Guide

“Outpatient Psychiatric Care”
Page updated: November 25, 2025

      • CMS updated its Provider Compliance Tip to reinforce common denial causes in outpatient psychiatric care

      • The update does not introduce new codes, but sharpens expectations around:

        • Medical necessity

        • Documentation quality

        • Billing accuracy

      • CMS explicitly positions outpatient psychiatric services as a high-denial risk area when documentation is weak or generic

      Key takeaway:
      CMS is signaling that continued denials are due to noncompliance with existing rules, not lack of guidance.

  • This guidance applies immediately if your practice:

    ☐ Bills outpatient psychiatry or psychotherapy
    ☐ Bills medication management services
    ☐ Uses time-based psychotherapy codes
    ☐ Bills Medicare, Medicaid, or managed care
    ☐ Has experienced denials, downcoding, or audits

    Operational reality

    • CMS assumes providers are aware of compliance tip pages

    • Failure to follow these reminders is often interpreted as avoidable error

    • Managed care plans routinely rely on these pages to justify denials

  • A. Medical Necessity Safeguards

    ☐ Each visit documents why care is needed today
    ☐ Symptoms and functional impact clearly stated
    ☐ Diagnosis supports services rendered

    B. Documentation Standards

    ☐ Notes are individualized (no cloning or boilerplate)
    ☐ Clinical decision-making is evident
    ☐ Progress, regression, or treatment adjustments documented
    ☐ Notes are timely, signed, and credentialed

    C. Billing Accuracy

    ☐ CPT codes match services provided
    ☐ Time-based codes meet documented thresholds
    ☐ Frequency aligns with acuity and diagnosis
    ☐ No automatic upcoding based on session length

    D. Internal Oversight

    ☐ Claims reviewed before submission
    ☐ Denials tracked and analyzed
    ☐ Staff retrained when patterns emerge

    • November 25, 2025

      • CMS updated the compliance guidance page

      • Applies to:

        • Current billing

        • Ongoing claims

        • Retrospective audits of outpatient psychiatric services

      Important:
      Auditors apply this guidance even if services were billed earlier, using it as the compliance benchmark.

    • CMS guidance applies nationally

      • State Medicaid agencies and managed care plans frequently:

        • Mirror CMS denial logic

        • Use CMS compliance tips as audit justification

      • Outpatient psychiatric services are consistently high-scrutiny across states

      Managed Care Note

      • Optum and similar plans commonly reference CMS compliance pages in denial letters and audits

  • ☐ Outpatient psychiatric services
    ☐ Psychotherapy documentation standards
    ☐ Medication management billing
    ☐ Time-based code compliance
    ☐ Medical necessity requirements
    ☐ Denial prevention strategies
    ☐ Internal audit expectations
    ☐ Billing vs documentation alignment

  • The CMS “Outpatient Psychiatric Care” Provider Compliance Tip reinforces that most denials are preventable and result from:

    • Insufficient medical necessity documentation

    • Generic or cloned notes

    • Billing that does not align with documentation

    CMS expects practices to actively use these compliance reminders to self-correct, improve documentation quality, and reduce avoidable denials.

Outpatient. Billing Denial Risk Check list
Psychiatric Documentation Guardrail

Utah Medicaid Fee Schedule & Provider Manuals

PRISM Coverage/Reimbursement Fee download
Therapy CPT Code

CMS 2025: Medicare Therapist/Assistant Billing & Supervision Update

Supervision Requirement for PTAs & OTAs Changed

For Medicare Part B outpatient therapy, CMS finalized in the 2025 Physician Fee Schedule Final Rule that Physical Therapist Assistants (PTAs) and Occupational Therapy Assistants (OTAs) in private practice outpatient settings will no longer require direct supervision — they can be supervised under general supervision starting January 1, 2025.

  • Direct supervision required the supervising therapist to be physically present in the office suite.

  • General supervision means the licensed PT/OT must be immediately available by telecommunications (phone/video) but not necessarily physically in the clinic.

👉 Key point: This change affects how therapy assistants can work and how practices are structured. It does not let unlicensed individuals who are not licensed assistants bill Medicare on their own or independently.

2. Billing by Licensed Professionals Still Required

Under the Medicare Physician Fee Schedule, only qualified, enrolled providers (licensed PTs, OTs, SLPs, physicians, etc.) may bill Medicare directly for services. CMS has not created new billing privileges for unlicensed individuals — even if they assist in care. Claims must continue to be submitted under a qualified provider’s National Provider Identifier (NPI) and license.


✔ PTAs/OTAs can provide therapy but services are billed under the supervising therapist’s NPI.
No current CMS policy allows “unlicensed therapists” to bill independently to Medicare for outpatient therapy. (There’s no new CPT or HCPCS code that permits that.)


—> This remains true unless and until a future CMS rule is finalized allowing broader billing privileges outside current licensure requirements. (At this time none such rule is finalized for 2025–2026.)

“Behavioral Health Integration Services” (MLN909432, April 2025)

  • April 2025 CMS Update)

    • CMS expanded and clarified Behavioral Health Integration (BHI) guidance

    • Added Digital Mental Health Treatment (DMHT) HCPCS codes effective January 1, 2025

    • Updated billing expectations for:

      • Care coordination

      • Ongoing patient monitoring

      • Use of digital tools in behavioral health care

    • Reinforced documentation standards tied to medical necessity, time, and care team involvement

    Why this matters

    • Auditors are now cross-checking traditional therapy notes against care coordination and digital service billing

    • Practices billing integrated or hybrid services face higher scrutiny

  • This update applies to your practice if ANY of the following are true:

    ☐ You bill BHI, CoCM, or care management services
    ☐ You provide therapy plus care coordination
    ☐ You use digital tools (apps, platforms, remote check-ins)
    ☐ You bill time-based behavioral health codes
    ☐ You participate in Medicaid managed care (Optum, etc.)

    If none apply → monitor only
    If one or more apply → continue below

  • (A. Service Identification

    ☐ Confirm which model you are using:

    • ☐ General BHI

    • ☐ CoCM

    • ☐ Digital Mental Health Treatment (DMHT)

    ☐ Confirm services are ongoing over a calendar month, not single encounters

    B. Staffing & Roles

    ☐ Billing provider identified
    ☐ Care manager role defined (if applicable)
    ☐ Psychiatric consultant involvement documented (CoCM only)
    ☐ Staff roles align with scope of practice

    C. Documentation Updates

    ☐ Care plans reflect integrated behavioral health services
    ☐ Notes show medical necessity every month
    ☐ Digital tools (if used) are tied to treatment goals
    ☐ Time is tracked and aggregated monthly
    ☐ No copy-paste patterns across months

    D. Billing Safeguards

    ☐ Correct CPT/HCPCS codes selected
    ☐ Time thresholds met before billing
    ☐ No double-counting time with other services
    ☐ Diagnosis supports behavioral health condition
    ☐ Claims match documentation

    • January 1, 2025

      • New DMHT HCPCS codes became active

    • April 2025

      • CMS published updated MLN guidance consolidating expectations

    Important

    • Auditors apply guidance retroactively to services billed after Jan 1, 2025 — even if training occurred later

    • CMS guidance applies nationally

    • Medicaid Managed Care (Optum) often mirrors CMS logic

    • State Medicaid programs may:

      • Restrict codes

      • Require additional authorization

      • Apply stricter documentation standards

    Utah-specific note

    • Even when a code is allowed, documentation quality determines audit outcomes

    • Behavioral Health Integration (BHI)

    • Collaborative Care Model (CoCM)

    • Digital Mental Health Treatment (DMHT)

    • Care management activities

    • Time-based billing

    • Documentation and medical necessity

    • Staff role clarity

    • Audit defensibility

  • This MLN booklet clarifies how behavioral health practices must structure, document, and bill integrated services, including new digital mental health treatment codes in 2025.

    The update signals:

    • Increased oversight of care coordination claims

    • Higher expectations for documentation tying digital tools to clinical outcomes

    • Greater audit exposure for outpatient behavioral health providers billing non-traditional services

BILLING RISK SNAPSHOT
Full article

“Psychiatric Care: Prevent Claim Denials”
MLN Connects — May 22, 2025

    • CMS highlighted persistent denial trends in outpatient psychiatric billing

    • Re-emphasized existing compliance guidance rather than introducing new codes

    • Flagged documentation quality, medical necessity, and billing alignment as the primary denial drivers

    • Late-2025 updates reinforced that:

      • Many denials stem from preventable documentation errors

      • Outpatient psychiatry is under continued utilization and medical-necessity review

    Key takeaway:
    CMS is signaling that most outpatient psych denials are avoidable when billing and documentation follow existing rules consistently.

  • This guidance applies right now if your practice:

    ☐ Bills outpatient psychiatry or therapy services
    ☐ Bills time-based psychiatric codes
    ☐ Bills medication management or psychotherapy
    ☐ Experiences denials, downcoding, or recoupments
    ☐ Bills Medicare, Medicaid, or managed care (Optum, etc.)

    Operational reality

    • CMS expects providers to self-correct using published guidance

    • Auditors assume practices are aware of MLN Connects notices

    • Failure to follow “reminder” guidance is often viewed as negligence, not confusion

  • A. Documentation Safeguards

    ☐ Medical necessity documented at each visit
    ☐ Symptoms and functional impact clearly stated
    ☐ Progress or clinical decision-making documented
    ☐ Notes are individualized (no cloning)
    ☐ Notes are signed, dated, and credentialed

    B. Billing Alignment

    ☐ CPT codes match services actually provided
    ☐ Time-based codes meet documented thresholds
    ☐ Frequency aligns with diagnosis and acuity
    ☐ No automatic upcoding based on visit length
    ☐ Claims match documentation exactly

    C. Internal Oversight

    ☐ Periodic self-audits performed
    ☐ Denials tracked and reviewed
    ☐ Staff retrained when patterns appear

    • May 22, 2025

      • CMS issued MLN Connects notice emphasizing denial prevention

    • November–December 2025

      • CMS reinforced outpatient psychiatry compliance expectations

      • Guidance increasingly cited during reviews of 2025 claims

    Important:
    Auditors apply this guidance to current and retroactive claim reviews.

    • CMS guidance applies nationally

    • Medicaid and managed care plans often:

      • Mirror Medicare denial logic

      • Apply stricter documentation review

    • State Medicaid programs frequently rely on CMS guidance to justify denials

    Managed Care Note

    • Optum and similar plans routinely reference CMS compliance reminders when denying or recouping outpatient psych claims

  • ☐ Outpatient psychiatry billing
    ☐ Psychotherapy documentation
    ☐ Medication management services
    ☐ Time-based code compliance
    ☐ Medical necessity standards
    ☐ Denial prevention strategies
    ☐ Internal audit expectations
    ☐ Billing vs documentation alignment

  • The May 2025 MLN Connects notice and late-2025 updates emphasize that outpatient psychiatric claim denials are largely driven by documentation and billing alignment failures, not lack of coverage.

    CMS expects providers to actively use published guidance to:

    • Improve documentation quality

    • Align billing with services rendered

    • Reduce preventable denials

    Practices that fail to adjust workflows face ongoing denial and recoupment risk.

Psyc. Billing Denial Risk Check list
ADMIN / BILLING CHECKLIST
Psychotherapy Documentation Self-check

Utah Medicaid Outpatient Therapy Billing Overview (PT & OT)

  • Utah Medicaid continues to cover medically necessary outpatient Physical Therapy (PT) and Occupational Therapy (OT) services under its state Medicaid plan. Members under age 21 may receive additional coverage through EPSDT provisions when therapy is medically necessary.

    Adult members may be subject to limited visit controls, prior authorization thresholds, and cost-sharing requirements depending on eligibility category.

  • In real-world clinic operations, this means:

    • PT and OT evaluations and treatments are covered when medical necessity is clearly documented.

    • Some adult members may be responsible for a small copay (typically around $4 per visit).

    • Children and certain Medicaid populations remain exempt from copays.

    • Therapy frequency and duration must align with functional improvement and medical necessity.

    Clinics should educate patients early on potential copays and authorization requirements to avoid billing delays or denials.

  • ✔ Verify patient Medicaid eligibility and benefit category
    ✔ Confirm PT/OT coverage under the member’s plan
    ✔ Document medical necessity clearly in evaluation and progress notes
    ✔ Track visit counts and therapy duration
    ✔ Request prior authorization when required
    ✔ Confirm copay requirements when applicable
    ✔ Maintain signed plan of care and progress documentation

  • These coverage and billing rules apply to all outpatient therapy services billed to Utah Medicaid currently. Enforcement occurs through:

    • Claim adjudication edits

    • Prior authorization reviews

    • Post-payment audits

    • Documentation audits

    Practices should maintain compliance at the time of service, not after claim submission.

  • This policy applies specifically to:

    • Utah Medicaid fee-for-service programs

    • Utah Medicaid managed care plans when billing Medicaid benefits

    Coverage, authorization rules, and reimbursement may differ from Medicare and commercial insurance and should always be verified under Utah Medicaid policy.

  • This update directly impacts:

    • Front desk benefit verification

    • Therapy scheduling and visit tracking

    • Prior authorization workflows

    • Clinical documentation standards

    • Billing and coding accuracy

    • Audit readiness and record retention

  • Utah Medicaid covers medically necessary outpatient PT and OT services. Coverage may include copays for some adults, while children and select populations remain exempt. Prior authorization may be required depending on visit volume and medical necessity. Accurate documentation, benefit verification, and compliance with fee schedule rules are essential for clean billing.

  • Utah Medicaid reimburses PT and OT services under a fee-for-service structure using state-defined reimbursement rates.

  • Clinics should expect Medicaid reimbursement to differ from commercial payer rates and plan financial forecasting accordingly.

  • ✔ Use correct CPT/HCPCS codes
    ✔ Verify coverage using lookup tool
    ✔ Match documentation to billed codes
    ✔ Monitor reimbursement trends

  • Rates apply based on the active Utah Medicaid fee schedule at time of service.

  • Applies to all Utah Medicaid outpatient therapy billing.

      • Revenue forecasting

      • Budgeting

      • Contract planning

      • Staffing models

  • Utah Medicaid therapy reimbursement is governed by state fee schedules. Providers should verify code coverage and payment expectations prior to billing.

.Guide: Eligibility Verification Form
Plan of Care Certification Tracker

Telehealth Coverage & Limitations – Utah Medicaid

  • Utah Medicaid reimburses certain telehealth services when delivered via real-time audiovisual communication and when the CPT code is approved for telehealth billing.

  • Telehealth may be billed when:

    • The service is clinically appropriate

    • The visit uses real-time video communication

    • The CPT code is eligible for telehealth reimbursement

  • ✔ Confirm CPT telehealth eligibility
    ✔ Use correct place of service/modifiers when required
    ✔ Document modality of service
    ✔ Verify payer-specific telehealth rules

  • Telehealth rules remain active but are subject to future CMS and state Medicaid changes.

  • Utah Medicaid telehealth policy differs from Medicare and commercial payers.

    • Telehealth scheduling

    • Coding accuracy

    • Documentation compliance

    • Claim reimbursement

  • Utah Medicaid allows telehealth reimbursement for approved services when delivered via real-time video. Not all therapy CPT codes qualify for telehealth billing.

Telehealth Billing Training Policy & Procedure
Telehealth Compliance Documentation Guide

Reimbursement & CPT Billing Expectations

Reimbursement Awareness & CPT Verification Policy
STAFF TRAINING HANDOUT